Privacy Policy
Your trust matters to us. This policy explains how RepairCure collects, uses, and safeguards your personal information.
Acceptance of Terms
The following are terms of a legal agreement between you and RepairCure ("REPAIRCURE"). By accessing, browsing, or using our Website, contacting RepairCure via telephone, WhatsApp, or other electronic media (collectively referred to as the "Services"), you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable laws and regulations.
If you do not agree to these terms, please do not use our Services. All information appearing on the RepairCure website is the property of RepairCure and/or is presented with the permission of others.
Disclaimer
The information provided on our Services is intended for general informational purposes. Your use of this information is at your own risk. RepairCure will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our Services.
RepairCure strives to provide timely and professional repair services, backed by our 90-day service warranty. However, we cannot guarantee that every appliance can be permanently fixed, especially if underlying components are obsolete or beyond reasonable repair. Furthermore, access to our digital booking platforms may be subject to occasional interruptions.
Information We Collect
When you use any of RepairCure's Services — including booking a repair through our website, calling us, or messaging us on WhatsApp — you may provide the following information:
- Your full name
- Email address
- Phone number
- Residential address (for service delivery)
- Service type and preferred time slot
- Any additional details about your appliance issue
By providing this information, you expressly consent to being contacted by RepairCure and our assigned technicians via phone, WhatsApp, or email to coordinate your service.
You agree that all information you provide will be accurate, current, and truthful to the best of your knowledge. Providing false or misleading information may result in termination of your access to our Services.
How We Use Your Information
RepairCure uses the information you provide solely for the following purposes:
- Service Delivery: To schedule, coordinate, and complete your appliance repair or maintenance request.
- Communication: To contact you about your booking, provide service updates, and follow up after completion.
- Improvement: To enhance our service quality, understand customer needs, and improve our website experience.
- Legal Compliance: To comply with applicable laws and regulations.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Service Terms
Payments
Payment for services is to be made directly to the assigned RepairCure technician upon completion of the service. The final price is communicated before any work begins, based on transparent diagnosis.
Inspection Fee
A nominal inspection fee of ₹350 applies if no service is availed after the technician's visit. This fee is waived when a chargeable service (including repair costs, material charges, and labour) is availed.
Technician Conduct
All RepairCure technicians are trained, background-verified, and held to the highest standards of professionalism. If any case of unprofessional behaviour is reported, RepairCure will take immediate corrective action within our capacity.
User Responsibilities
When using RepairCure's Services, you agree to the following:
- You will not provide false or misleading contact or address information.
- You will ensure a safe and accessible working environment for our technicians at the service location.
- You or an authorized representative will be present at the location during the scheduled service time.
- You will treat all RepairCure technicians and staff with professional respect.
RepairCure reserves the right to terminate your access to our Services at any time if these terms are violated.
Dispute Resolution
RepairCure acts as a direct service provider. In the unlikely event of a dispute related to the quality of work or technician conduct, we encourage you to contact our customer support team immediately at +91 95912 84745 or via WhatsApp.
We will investigate every complaint thoroughly and work towards a fair resolution. RepairCure takes all feedback seriously and uses it to continuously improve our services.
Ratings & Reviews
Customer ratings and reviews displayed on our website reflect the genuine opinions of our customers. RepairCure does not fabricate or manipulate reviews. We may moderate reviews that contain abusive language, false information, or spam.
Changes to This Policy
RepairCure may update this Privacy Policy at any time. Changes become effective upon posting on this page. Your continued use of our Services after changes are posted constitutes your acceptance of the revised terms.
If you have questions about this policy, please contact us at contact@repaircure.com.
Indemnification
You agree to indemnify and hold harmless RepairCure, its owners, and employees from any claims, losses, expenses, or demands arising from your use of RepairCure's Services, any dispute between you and a technician, or your violation of these Terms of Use.